General Support FAQ

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General Troubleshooting

If you experience session timeouts, error messages, or blank portal screens, try the steps below:

  1. Clear your browser’s cache and cookies.
  2. Try a different browser or open an incognito/private window.
  3. If the issue persists, take a screenshot and email it to support@callahan.com along with a short description of what happened.

If the problem persists, it may be related to network whitelisting. See the section below for steps your IT team can take to resolve it.

Whitelisting & Access Issues

If you’re unable to access Peer Suite or the Callahan Portal, your organization’s security settings may be blocking the connection.

Please ask your IT Department to whitelist the following URLs

If you’re stuck in a password loop or not receiving a password reset email, please ask IT to:

Need additional help? Contact our team at support@callahan.com

Password Resets

To reset your password:

  1. Go to the Callahan Portal login page.

  2. Click the Forgot Password link.

If you’ve received a password reset email:

  • The reset link is valid for 24 hours.
  • Your organization email address serves as your username when logging in.

If you don't receive the password reset email after requesting one you likely need that is likely a Whitelisting issue, learn more about it in this section of this guide or by reaching out to support@callahan.com.

Self- Register for Peer Suite Access

Need a Peer Suite account?

Individual users can create their own Callahan & Peer Suite accounts by following these steps:

  1. Visit: https://register.callahan.com
  2. Complete the registration form
  3. Check your inbox for a confirmation email from Callahan
  4. Once confirmed, your account will be ready to use

This will grant you access to the resources available through your organizations subscription.

Are you an admin managing users or company information?

Supplier Disclosures


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