Understanding Built-In Dashboards

Peer Suite's Built-in Dashboards help credit union leaders connect performance metrics to strategy. Whether you’re preparing for an exam, a board meeting, or simply watching operational trends, dashboards bring key insights together in one place, so you can focus on what matters most: serving your members.

Jump to a section to learn more:

Explore the Built-In Dashboard Library 

The Built-In Dashboard Library includes four main dashboard groups designed for credit union use cases.

Strengths & Weaknesses

Explore performance across 10 key areas, from capital adequacy and liquidity to earnings and asset quality.

  • Use it for: Annual strategic planning or exam preparation.
  • Example: The NCUA Supervisory Priorities dashboard is updated annually to highlight current focus areas like liquidity and consumer financial protection to help you stay ahead of examiner expectations.


Learn more about the current NCUA Supervisory Priorities and other dashboards in this folder, here.

Member Value

Focus on Return of the Member (ROM), Callahan’s measure of how effectively your credit union delivers value to members.

  • Use it for: Demonstrating member value in board or marketing reports.

Learn more about the Return of the Member Score in this guide and explore these dashboards in more detail here.

Departmental

These dashboards address important metrics and areas of concern related to specific verticals within a credit union.

Use it for: Bringing peer context and financial analysis into department conversations.

Performance Calendar

A set of 12 dashboards aligned with a credit union’s seasonal business cycle.

  • Use it for: Monthly performance reviews or year-round planning.

Key Features of Built-In Dashboards

Callahan’s built-in dashboards come preloaded with analysis text and a star-based ranking system to help you quickly interpret performance and begin your analysis. Here’s a breakdown of what you’ll find:

Peer Pointer!

All Peer Suite displays include detailed formula f(x) breakdowns to help you understand how each metric is calculated. Learn more HERE.

Ratio Definition:

Provides foundational knowledge of key financial metrics to support alignment within your team and across the industry.

Callahan Performance Analysis:

Explains the “why” behind the numbers. Each analysis includes insights into performance drivers and possible next steps.

Peer Pointer!

Keep in mind that context is essential. You will always understand the inner workings of your credit union better than we could.

  • For example, a higher operating expense ratio may look unfavorable at first glance. But factors like branch network size, operational complexity, and geography can all influence the ratio in meaningful ways.

AI Analysis (in Beta)

While Callahan Performance Analysis uses performance percentiles based on how your Primary is performing against your comparison set, AI Analysis digs deeper by examining exact comparison points and the specific timeframe behind your results. This adds clarity and context to your performance story.

Learn more about AI Analysis in this FAQ.

Star-Based Rating System:

A quick visual summary of how your credit union compares to peers. Ratings reflect performance percentiles within your selected peer comparison.

Star ratings are assigned based on a performance percentile, outlined below:

⭐ 1 star = <10%

⭐⭐ 2 stars = 11–39%

⭐⭐⭐ 3 stars = 40–60%

⭐⭐⭐⭐ 4 stars = 61–89%

⭐⭐⭐⭐⭐ 5 stars = 90%+

Peer Pointer!

A higher rating shows stronger relative performance, but interpretation always depends on your goals.
For example, a very high net worth ratio can signal strength, but it may also prompt questions about how much you are reinvesting in member value or future growth.

How to access these features:

Open any Built‑In Dashboard and click the feature buttons at the bottom of each display to explore analysis and star rankings.

Tips & Tools

Downloading Dashboards

You can download any dashboard using the dropdown menu in the upper right corner of your canvas.

Recommended export formats:

  • PowerPoint (PPT)
  • PowerPoint Image (PPT Image)

These formats are the best choice for dashboards and are required if you want to include Analysis Texts in your export.

Including Analysis Texts

You can decide where the analysis text appears:

  • On the slide itself
  • In the PowerPoint notes section


If you have added Peer Notes to a display, those notes will automatically appear in the PowerPoint notes section. If Peer Notes is not currently a part of your access, reach out to your Callahan Advisor to learn more.

Learn more about using Peer Notes in this guide.

Data Dictionary Folder Overview
The Data Dictionary folder is located in the Premium Displays section within the Advanced Analysis folder. It is the only place outside of dashboards where you can access Ratio Definitions and Callahan Performance Analysis.

Use this folder to build your own folders and dashboards by creating shortcuts to any of the nearly 150 displays. This brings analysis text insights directly into your My Project workspace.

Putting It into Practice

Use dashboards to support key activities throughout the year:

  • Board Meetings: Highlight strengths and member value metrics.
  • Strategic Planning: Identify trends using the Performance Calendar.
  • Exam Preparation: Review NCUA Supervisory Priorities and core ratios.
  • Department Reviews: Track functional goals and efficiency measures.

Looking for more information on the dashboards available in Peer Suite's Built-in Library? Check out the detailed breakdown below.

Built-In Dashboard Library Breakdown


Strengths & Weaknesses

The first section within the dashboards folder focuses on exploring strengths and weaknesses across 10 topics.


15 Key Ratios (Every Board Member Should Know): Dashboard tied to our series on creditunions.com.

NCUA’s 2025 Supervisory Priorities: This dashboard has been updated for 2025 to reflect the latest focus areas outlined by the NCUA. It highlights key focus areas, including liquidity risk, credit risk, interest rate risk, and consumer financial protection, to help you stay prepared for upcoming examinations.

  • What changed? We've refined the dashboard by adding and removing displays, primarily related to credit risk, to reflect the NCUA’s evolving priorities. See the NCUA’s press release here for more details.

Growth: Various categories of growth are shown in this dashboard. These ratios are calculated using a 12-month growth cycle.

Productivity measures how efficiently employees serve the membership. For instance, how many accounts are there per member? Items to consider when looking at productivity include what is the rate of employee growth to member growth, what is the trend of the net income per employee, and what is the total member account growth.

Earnings & Operating Efficiency measures the credit union's ability to successfully manage costs. Efficiency, compared to productivity, measures money in, whereas productivity measures money out. This is measured with the goal of controlling expenses and delivering a strong bottom line.

Liquidity refers to the credit union’s ability to grow its deposit base so that funds are available to lend, as well as the amount of loans coming due in the near term that will be repriced at current loan and investment rates.

Margin Management profiles a variety of measures to examine and analyze a credit union's profitability and interest rate offering relative to its peers.

Asset Quality measures the soundness of the credit union’s loan portfolio by examining the current level of problem loans, the trend in loan quality, and the ability of the credit union to manage its problem loans. The key is to manage, not eliminate, risk in the portfolio.

Capital Adequacy is the cornerstone of a credit union’s ability to assure members that they are a safe and sound institution. The ability to meet members’ financial needs not only now, but in the future, will create lasting relationships.

Member Value

 These displays and dashboards relate to Callahan’s Return of the Member Score, used to measure the economic value that a credit union is providing to its members compared to the other credit unions in your comparison set. Learn more about this proprietary metric: HERE.


Return of the Saver, the first component of ROM, measures how well a credit union is providing deposit services to its members. This part of the index measures more than just the average dividend paid, though that is included. It also takes into account average share balance, the number of share accounts per member, and the three-year growth.

Return to the Borrowers, the lending component, recognizes that credit unions were created to provide credit to their members at a reasonable cost. The index rewards those credit unions that offer a lower rate on loans, but it also considers the historical growth in lending and the variety of products offered to its members.

The final component is Member Service Usage. This component measures how efficiently a credit union provides and promotes services to its members. The leaders in this category are those credit unions that have a high number of core account relationships with their members.

Departmental

 These dashboards address important metrics and areas of concern related to specific verticals within a credit union.


Board Governance: Board members should focus on the key results of the credit union – growth rates, safety and soundness, earnings, and the value delivered to members.

Strategy: CEOs stay on top of critical growth rates, the strength and focus of lending activity, sources of revenue, and the operating efficiency of the credit union.

Finance: CFOs are managing the balance sheet by ensuring asset yields remain sufficient to provide members with solid returns and the credit union with strong earnings.

Lending: CLOs are focused on growing a quality loan portfolio that optimizes loan yields based on current risk levels.

Collections: Responsible for managing and recovering overdue loans and accounts to minimize financial losses.

Mortgage Lending: Real estate is the largest component of the credit union loan portfolio today. Mortgage lending managers are looking to raise the visibility of the credit union’s mortgage lending program and become members’ first choice for home loans.

Marketing: Marketing Managers are concerned with the credit union’s effectiveness at reaching members and maximizing their usage of the product.

Human Resources: HR Directors are charged with recruiting, developing, and retaining a staff that is focused on serving members in an efficient manner while increasing their utilization of appropriate credit union products and services.


Performance Calendar

 A curated set of 12 monthly dashboards designed around a credit union’s seasonal business cycle, helping leaders analyze performance metrics aligned with member trends like tax season, annual meetings, and holiday spending





January- Foundation for the Year:

February - Employee Enrichment:

March - Tax and Savings Season:

April - Annual Meetings:

May - Spring Auto Lending:

June - Summer Home-Buying:

July - Mid-Year Performance Review:

August - Balance Sheet Management:

September - Capitalization Review:

October - Strategic Planning:

November - Holiday Spending:

December- Year-End Positioning:


 

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