Understanding Built-In Dashboards
Dashboards are powerful collections of displays that tell a story around a designated topic. They allow you to view multiple displays at once, facilitate at-a-glance data analysis, and to craft impactful presentations.
The Built-In Dashboard Library
Dashboards are grouped into three topics:
Strengths & Weaknesses: The first section within the dashboards folder focuses on exploring strengths and weaknesses across 10 topics.
2024 NCUA Supervisory Priorities dashboard has been updated to align with NCUA priorities for 2025. Learn more here.
Member Value: These displays and dashboards relate to Callahan’s Return of the Member Score, used to measure the economic value that a credit union is providing to its members compared to the other credit unions in your comparison set. Learn more on this proprietary metric: HERE.
Departmental: The last section of dashboards addresses important metrics and areas of concern related to specific verticals within a credit union.
The displays within Peer Suite’s Built-in Dashboards stand out from Peer Suite’s other displays by incorporating three unique features: a ratio definition, performance analysis, and star ranking.
Features of Built-In Dashboards
Peer Pointer!
f(x): Formula breakdowns are available on all Peer Suite displays. Learn more HERE.
Ratio Definitions:
Provides foundational knowledge of key financial metrics, ensuring alignment among team members and industry professionals
Performance Analysis:
Explains the why behind the data, offering insights into performance drivers and potential actions.
Peer Pointer!
Keep in mind context is crucial for performance analysis. You will always understand the inner workings of your credit union better than we could.
- For example, you may notice that a credit union’s operating expense ratio is higher than its peers. While a lower ratio might seem better, there are a lot of other factors to consider like the number of branches, the complexity of their business operations, and their geography.
Star-Based Rating System:
To simplify comparisons, Peer Suite assigns star ratings based on a credit union’s performance percentile within your selected peer comparisons.
Star ratings are assigned based on a performance percentile, outlined below:
- 1 star = <10%
- 2 stars = 11-39%
- 3 stars = 40-60 %
- 4 stars = 61-89%
- 5 stars = 90+ %
Peer Pointer!
The star rankings are often, but not always, an indication of performance. This is the case because this rating reflects a percentile ranking. So, a higher number of stars just means that you are in a higher percentile for that ratio.
- For Example: Looking at net worth, some might argue that having too high a net worth ratio could mean a credit union isn’t investing enough back in their membership or the future.
To access these features, open the Built-In Dashboard of your choice onto your canvas. Explore the textual analysis and star ranking by clicking on each features’ designated buttons, located at the bottom of each display.
The Data Dictionary folder is unlocked at the Premium and Plus levels of Peer Suite. It includes all displays within Peer Suite that feature Analysis Text, making it an invaluable resource for learning and creating custom content.
With this folder, you can quickly build custom folders and dashboards using display shortcuts, featuring analysis text.
- Want to see new metrics added to the Callahan Analysis Text Archive? Learn how you can vote to expand the archive.
- Ready to explore more? Check out this guide to learn all about using Analysis Text in Peer Suite!
Looking for more information on the dashboards available in Peer Suite's Built-in Library? Check out the detailed breakdown below.
Built-In Dashboard Library Breakdown:
Strengths & Weaknesses |
The first section within the dashboards folder focuses on exploring strengths and weaknesses across 10 topics. |
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15 Key Ratios (Every Board Member Should Know): Dashboard tied to our series on creditunions.com. NCUA’s 2025 Supervisory Priorities: This dashboard has been updated for 2025 to reflect the latest focus areas outlined by the NCUA. It highlights key focus areas, including liquidity risk, credit risk, interest rate risk, and consumer financial protection, to help you stay prepared for upcoming examinations.
Growth: Various categories of growth are shown in CU Analyzer. These ratios are calculated using a 12 month growth cycle. Productivity measures how efficient employees are in serving the membership. For instance, how many accounts are there per member? Items to consider when looking at productivity include what is the rate of employee growth to member growth, what is the trend of the net income per employee, and what is the total member account growth? Earnings & Operating Efficiency measures the credit union's ability to successfully manage costs. Efficiency, compared to productivity, measures money in, whereas productivity measures money out. This is measured with the goal of controlling expenses and delivering a strong bottom line. Liquidity refers to the credit union’s ability to grow their deposit base so that funds are available to lend, as well as the amount of loans coming due in the near term that will be repriced at current loan and investment rates. Margin Management profiles a variety of measures to examine and analyze a credit union's profitability and interest rate offering relative to its peers. Asset Quality measures the soundness of the credit union’s loan portfolio by examining the current level of problem loans, the trend in loan quality, and the ability of the credit union to manage their problem loans. The key is to manage, not eliminate, risk in the portfolio Capital Adequacy is the cornerstone of a credit union’s ability to assure members that they are a safe and sound institution. The ability to meet members’ financial needs not only now, but in the future will create lasting relationships. |
Member Value |
These displays and dashboards relate to Callahan’s Return of the Member Score, used to measure the economic value that a credit union is providing to its members compared to the other credit unions in your comparison set. Learn more on this proprietary metric: HERE. |
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Return of the Saver, the first component of ROM, is measuring how well a credit union is providing deposit services to its members. This part of the index measures more than just average dividend paid, though that is included. It also takes into account average share balance, the number of share accounts per member and the three-year growth. Return to the Borrowers, the lending component, recognizes that credit unions were created to provide credit to their members at a reasonable cost. The index rewards those credit unions that offer a lower rate on loans, but it also considers the historical growth in lending and the variety of products offered to its members. The final component is Member Service Usage. This component measures how efficiently a credit union provides and promotes services to its members. The leaders in this category are those credit unions that have a high number of core account relationships with their members. |
Departmental |
The last section of dashboards addresses important metrics and areas of concern related to specific verticals within a credit union. |
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Board Governance: Board members should focus on the key results of the credit union – growth rates, safety and soundness, earnings, and the value delivered to members. Strategy: CEOs stay on top of critical growth rates, the strength and focus of lending activity, sources of revenue, and the operating efficiency of the credit union. Finance: CFOs are managing the balance sheet by ensuring asset yields remain sufficient to provide members with solid returns and the credit union with strong earnings. Lending: CLOs are focused on growing a quality loan portfolio that optimizes loan yields based on current risk levels. Collections: Responsible for managing and recovering overdue loans and accounts to minimize financial losses. Mortgage Lending: Real estate is the largest component of the credit union loan portfolio today. Mortgage lending managers are looking to raise the visibility of the credit union’s mortgage lending program and become members’ first choice for home loans. Marketing: Marketing Managers are concerned with the credit union’s effectiveness at reaching members and maximizing their usage of product. Human Resources: HR Directors are charged with recruiting, developing and retaining a staff that is focused on serving members in an efficient manner while increasing their utilization of appropriate credit union products and services. |
